Refund policy

Due to the nature of nicotine products and applicable health regulations, all return and refund requests are subject to strict eligibility requirements.

1. GENERAL POLICY

For health, safety, and regulatory reasons, only unused and untampered products may be considered for a refund.

Products must:

Be unopened
Be unused
Have original seals intact
Be in original packaging
Be in resalable condition

We reserve the right to deny any return that does not meet these criteria.

2. RETURN WINDOW

Return requests must be submitted within [7 or 14] days of delivery.

Requests submitted after this period may not be eligible for review.

Proof of purchase (order number and confirmation email) is required.

3. NON-RETURNABLE ITEMS

The following are not eligible for return or refund:

Opened nicotine pouches
Used products
Tampered or unsealed products
Clearance or promotional items (if applicable)
Products returned without prior authorization

For safety reasons, we cannot restock or resell opened nicotine products.

4. RETURN APPROVAL PROCESS

All returns require prior authorization.

To request a return, contact:
info@rushnico.com

Include:

Order number
Reason for return
Photos (if product is damaged or incorrect)

If approved, you will receive return instructions.

Unauthorized returns may be refused.

5. SHIPPING COSTS

Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).

We recommend using a trackable shipping method. Rushnico is not responsible for returned packages lost in transit.

6. DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item:

Notify us within [5–7] days of delivery.
Provide photo documentation.

If verified, we may offer:

A replacement product, or
A refund to the original payment method

7. REFUND PROCESSING

Approved refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned product.

Processing times may vary depending on your payment provider.

8. ORDER CANCELLATIONS

Orders may only be canceled before they are processed or shipped.

Once an order has shipped, it must follow the return process outlined above.

9. REGULATORY COMPLIANCE

Nicotine products are regulated under federal and state law. We reserve the right to refuse returns or refunds where required to comply with applicable regulations.

10. POLICY UPDATES

Rushnico reserves the right to update this policy at any time. Updates will be effective upon posting on this page.