Shipping policy

Rushnico is committed to processing and shipping orders quickly and in compliance with all applicable federal and state regulations governing nicotine products.

1. ORDER PROCESSING TIME

Orders are processed within 1–2 business days.
Orders placed before 1:00 PM (local business time) on a business day are typically processed the same day.
Orders placed after 1:00 PM, on weekends, or on federal holidays will be processed on the next business day.

Processing time refers to order verification, payment confirmation, age verification (if applicable), packaging, and transfer to the shipping carrier.

We reserve the right to delay shipment if additional age verification or fraud review is required.

2. SHIPPING METHODS & DELIVERY TIMES

Delivery times vary based on carrier and destination. Estimated delivery times are provided at checkout but are not guaranteed.

Rushnico is not responsible for carrier delays, weather disruptions, or other circumstances beyond our control once the package has been transferred to the carrier.

3. AGE VERIFICATION & ADULT SIGNATURE

Because our products contain nicotine:

Orders may require age verification prior to shipment.
Certain shipments may require an Adult Signature (21+) upon delivery, depending on state and federal regulations.

Failure to complete age verification may result in order cancellation.

If a package requiring adult signature is returned due to failed delivery attempts, additional shipping fees may apply.

4. SHIPPING RESTRICTIONS

Nicotine product shipping is regulated under federal and state laws, including the PACT Act.

Rushnico:

Reserves the right to cancel orders to restricted areas.

It is the customer’s responsibility to ensure that purchasing nicotine products is legal in their location.

5. ORDER TRACKING

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear after shipment.

6. LOST, STOLEN, OR DELAYED PACKAGES

Rushnico is not responsible for:

Packages marked as delivered by the carrier
Incorrect shipping information provided by the customer
Delays caused by the carrier

If your package is lost in transit, please contact us within 14 days of the estimated delivery date. We will work with the carrier to investigate the issue.

7. DAMAGED SHIPMENTS

If your order arrives damaged:

Contact us within 14 days of delivery.
Provide your order number and photo documentation.

Claims submitted outside this timeframe may not be eligible for replacement.

8. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect or incomplete addresses may be subject to:

Reshipping fees
Restocking fees (if applicable)

9. POLICY UPDATES

Rushnico reserves the right to modify this Shipping Policy at any time to reflect regulatory changes or operational updates.